Help & FAQ

How do I sign in or reset my password?

Sign in with email + password, Google, or Apple. If you forgot your password, tap Forgot password? on the sign-in screen and we'll email you a reset link.

How do I change my display name or avatar?

Open your profile (Profile tab on mobile, avatar menu on web) and tap Edit Profile. Changes take effect immediately.

How do I delete my account?

See Account Deletion for step-by-step instructions. Deletions are permanent; we keep anonymized stats and encrypted backups as described there.

How do I change my home city?

On mobile, open Settings → Preferred City. On web, use the city switcher in the header. Your home city sets the default courts and sessions shown.

How do I change notification preferences?

On mobile, open Settings → Notification Settings and toggle any category. Changes save immediately.

What is a session?

A session is a scheduled window of play at a specific court — basketball, pickleball, tennis, or volleyball. Sessions come from public recreation department schedules or are created ad-hoc by players and court leaders. All sessions are visible to everyone; there are no private sessions.

What's a crew, and how does it relate to sessions?

A crew is a group of players who share a chat, leaderboard, and stats. Crews don't own sessions — all sessions are public — but a crew captain can invite the whole crew to any session in one tap, and members can share a session link in crew chat to plan meetups.

How do I RSVP? Can I un-RSVP?

Tap RSVP on a session card to mark yourself as going. Tap again to un-RSVP. You can un-RSVP any time before the session starts.

What happens if a session is cancelled?

If you RSVP'd, you'll get a push notification (if enabled). The session stays visible with a cancelled label so you know not to show up.

Why is session or facility info wrong? How do I fix it?

Session times and facility data are sourced from public recreation department schedules and may occasionally be outdated. Email claimyourcourt@gmail.com with the correct details and we'll update it.

My city isn't listed. Can you add it?

We're actively expanding. Email claimyourcourt@gmail.com with your city and we'll prioritize adding it.

How do stats get recorded?

Stats are entered by players after a session ends. Any attendee can open the session and log points, assists, rebounds, or the stats appropriate for that sport.

What counts for leaderboards?

Leaderboards aggregate stats from completed sessions within your city. You need a minimum number of sessions logged to appear, to keep the ranking meaningful.

What are badges and how do I earn them?

Badges are awarded automatically for milestones — attending sessions, logging stats, joining crews, and more. Open your profile to see which badges you've earned and which are available.

How do I report a post?

Every post card shows a Report link in the top-right of its header (next to Delete on your own posts). Tap it, type a short description of the issue, and submit. A confirmation banner — “Report submitted. Our team will review it.” — appears, then the dialog closes. An admin reviews every report; if the post violates our Community Guidelines it will be removed. We don't currently email reporters about outcomes.

The Report link only appears on other players' posts while you're signed in — you won't see it on your own posts or when viewing signed-out.

How do I report a user?

Open the player's profile. Below the Follow button, you'll see a small Report user link. Tap it, type a description of the issue, and submit. Same confirmation banner as post reports. Admins review and may delete content, suspend the account, or dismiss the report.

What happens after I submit a report?

Reports enter a queue reviewed by the Claim Your Court admin team. Outcomes include deleting the reported post, suspending the user (temporarily or indefinitely), or dismissing the report when there's no guideline violation. You'll see the “Report submitted” confirmation at submit time; we don't currently email reporters about individual outcomes.

How do I report suspicious activity or something the in-app tools can't handle?

For anything that doesn't map to a specific post or player profile — phishing DMs, suspected account takeover of your own or someone else's account, off-platform harassment tied to a Claim Your Court identity, or safety concerns at a facility — email claimyourcourt@gmail.com with as much detail as you can: screenshots, usernames, facility name, timestamps. For urgent physical-safety emergencies, call local emergency services first.

What data do you collect?

See our Privacy Policy for a full breakdown of what we collect and how it's used.

How do I request my data or delete my account?

Visit our Account Deletion page for the deletion flow. For a data export request, email claimyourcourt@gmail.com and we'll follow up.

Terms of Service

Read our full Terms of Service.